Company Profile
National Laser Toner Distribution has been established since 1992 initially servicing a local clientele within the Thames Valley region. However, since 1997 our e-commerce business has expanded our horizons not only throughout the UK but internationally. Our customer base has been built on a personal service with quality and reliability in mind.

How to Order
Browsers have the choice of several search facilities, among them Search by Manufacturer, by model number or Part number, there is also an advanced search function. The ordering process is straightforward with easy to follow steps to the shopping basket. When you buy a product your basket contents will appear, to continue purchasing simply click on the continue shopping tab. Whilst you are browsing for other products the quantity and amount of products you have purchased will show in the basket in the top right corner, when you are ready to buy click on checkout where you will begin the payment process, credit/debit card information is protected using SSL 128 bit encryption. All prices include the addition of VAT at 17.5%. (For all VAT exempt organizations documented proof of such exemption is required either by fax or e-mail). It is important to note that the customer details document must be completed at all 'required entry' boxes to ensure a successful transaction. The information on the form you submit will be held and used by National Laser Toner Distribution or their representative in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis, marketing and consumer research. This information may be used by NationalToners.com to keep you informed of products and/or services that may be of interest to you. If you do not wish to be kept informed of any such products or services please advise accordingly.

Privacy Policy
Any concerns regarding individual privacy matters can be raised by contacting Customer Services Department on 01235 525600 or alternatively e-mail help@nationaltoners.com

Back Orders
If the item ordered is not in stock, it will be back ordered. Notification of this will be e-mailed, faxed or telephoned through to you with the expected date of arrival. You will also be offered the option to cancel should this date be unacceptable to your requirements.

Confirmation of Order
An order is not deemed to be accepted as a contract until we have sent an order acknowledgment via e-mail. Goods are not sold on a trial basis.

Delivery Charges
All orders within the UK mainland are delivered FREE on a next working day service. However, please allow 1-3 working days for receipt as independent courier companies may experience problems outside of our control. For full information concerning the FREE delivery service and GUARANTEED delivery service please click the drop-down box on the home page menu entitled, Carriage Information.

Prices
The majority of prices quoted will be those as stated. However, we reserve the right to notify you of any price changes imposed by individual manufacturer's market trends. Should the price of any item vary you will be contacted prior to the implementation of any such order and given the opportunity to cancel. However, we recommend that you contact us to check our latest prices, as these can fall as well as rise. We are always seeking to lower prices to our customers and to improve our service, therefore, we welcome having direct contact with you and an opportunity to serve your best interests

Payment Terms
Payment is made at the time of ordering, your credit/debit card will be debited once you confirm your order. We offer all schools/colleges/universities/health/local, district or central government authorities a 30 day account but all orders do require an official order to be faxed.

ITEMS ORDERED IN ERROR
Items ordered in error must be returned within seven days at the customer's own expense unopened, undamaged and in original packaging, placed inside an outer container. Labels must NOT be placed on individual cartridge boxes as this will be regarded as returned in a non re-saleable condition and will, therefore, negate any refund. Subject to the conditions above being met, a refund, less 15% handling fee, will be made within 30 days of receipt. Please return to the address below:-

Returns Department
National Laser Toner Distribution
30 Parsons Mead
Abingdon
Oxon OX14 1LS.

Buy Back Policy
National Laser Toner Distribution does not operate a buy-back service for unused or old stock.

Title of Goods
All goods remain the property of National Laser Toner Distribution until paid for in full.
Statutory Rights

The above Terms and Conditions shall not affect your statutory rights as a consumer.

Complaints
Any complaints regarding goods or services supplied should be made to Customer Services Department and posted to -

National Laser Toner Distribution
30 Parsons Mead
Abingdon
Oxon OX14 1LS

or faxed to - 01235 520580
or e-mailed to - Help@nationaltoners.com

PAYMENT METHODS

We accept Visa, Delta, Mastercard, Switch, Solo and Connect cards. All credit card transactions processed on line are channelled through our secure server which is encrypted, you can read more about this below. You can also place your order by telephone, fax or e-mail, when a member of the sales team will call you to obtain credit card details over the telephone if you prefer. Cheque payments are accepted prior to dispatch. For the arrangements of BACS and CHAPS payments, please contact accounts department on 01235 525600.

CARRIAGE INFORMATION

SECTION I

Free Service
Carriage, under this service, is offered on all orders delivered within the UK Mainland. This FREE service is not a guaranteed 24 hour service as all goods are subject to third party handling. However, if orders are placed before 3.00 p.m. we try to meet a 24 hour criteria. It must be stressed that, on some occasions, delays can be experienced for a variety of reasons. For orders placed on-line, customers will receive e-mail confirmation of receipt of order. If orders are not received within seventy two hours contact should be made immediately with Customer Services Department on 01235 525600 who can then track and trace. If, however, items are returned as undelivered, due to circumstances concerning the customer’s unavailability to sign, then we will investigate the matter fully to determine proof of information. Contact will be made with the customer for advice as to further shipment. If this is not required then a full refund will be given. However, we reserve the right to charge for subsequent re-delivery/re-postage costs and confirmation of re-delivery will then be deemed to represent a full acknowledgment of this condition.

Guaranteed Delivery Services are available but are subject to Courier excess rates. See below in Section II.

SECTION II - GUARANTEED SPECIAL DELIVERY
Courier Delivery - Guideline prices only (please telephone for confirmation)

Tariffs for Guaranteed Delivery

Next-Day Pre 10 a.m. Delivery
The cost of this service is £25.00

Next-Day Pre 12 a.m. Delivery
The cost of this service is £20.00

Next Working Day Delivery
The Cost of this service is £15.00

Please note - Tariffs for guaranteed courier delivery are passed on to the customer at cost with no hidden extras constituting the customer’s contract with the courier company, therefore, we cannot accept liability for loss of business or delays experienced resulting from deliveries falling outside their guarantees.

Post Office Guaranteed Next-Day Special Deliveries

Tariffs for this service depend upon weight.

Up to 100g £4.50
Up to 500g £4.95
Up to 1000g £6.15
Up to 2000g £6.95
Up to 10kg the tariff is £19.80

Whilst the Post Office states that this is a Guaranteed service they add a disclaimer against fire, flood, tempest etc., and also, more importantly, industrial action by Postal Workers!

RETURNS POLICY

Compatible and Re-Manufactured Cartridges

Damaged or Faulty Products

All products within this range are fully tested and carry a guarantee for one year from the date of purchase. However, some parts are delicate and can be damaged in transit. It is, therefore, necessary to test products within seven days of receipt. However, problems experienced with any product that fails to function correctly at any time during the twelve month guarantee period should be reported immediately. Contact should be made either by telephone to Customer Services Department on 01235 525600, fax on 01235 520580 or e-mail to help@nationaltoners.com explaining the difficulty and leaving a contact number for our technical department to give initial support. If the fault cannot be identified and rectified at this stage then a Returns Label will be faxed or posted through for attachment to the consignment which will then be collected from the original dispatch address and returned to the factory for testing. The cost for this Return will be met by National Laser Toner Distribution who will confirm the date of collection by telephone. However, if customers, who confirm acceptance of the collection date, then do not avail themselves to facilitate such collection, will render themselves liable for surcharges imposed by the Courier company involved.

For products dispatched via the Post Office it will be necessary for the customer to return the goods using this service.

A full refund of the faulty product will be given subject to confirmation of the fault within 30 days. The cost of Post Office charges will also be refunded at the same time.

ORIGINAL MANUFACTURER BRANDS

All supplies within this category are guaranteed for three months.

The procedure noted above applies for reporting a fault within the three month guarantee period.
Please be assured that we endeavour to protect our customers' best interests and testing of goods received and the notification of faults within seven days is recommended at all times as this enables the manufacturer to eliminate transit damage. Nevertheless the guarantee periods for subsequent fault reporting still apply.

The above conditions shall not affect your statutory rights as a consumer.

REPLACEMENT ORDERS FOR FAULTY PRODUCTS

The customer has the right to wait for a full refund before reordering. However, should an immediate replacement be required it will be necessary to instigate a new purchase order with full payment met at the point of reorder.

Complaints Procedure

To register a complaint of any nature please contact National Laser Toner Distribution Customer Services Department by telephone on 01235 525600, by fax 01235 520580 or by e-mail at help@nationaltoners.com
We will endeavour to respond to complaints within five working days.

SSL Security – Why is shopping safe with us ?

When you pay by credit card, all the information you communicate to us will be authenticated, and 128-bit encrypted, using our Secure SSL (Secure Socket Layer) Web Server certificate, provided by Thawte.

Our Thawte SSL Web Server Certificate, offers protection of the data submitted to our web site (or between servers), through the use of 128-bit encryption. Should any information be intercepted, it will be unintelligible without the unique key used for decryption.

As part of the Thawte SSL Certificate, our company registration documents are checked and the site's registered domain name to ensure that the customer is dealing with a bona fide company.